This Privacy Policy explains how printle ("we", "us", "our") collects, uses, stores, and protects personal data when you use the website printle.co.uk and our document printing and delivery services.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website and services, you acknowledge that your personal data will be processed as described in this Privacy Policy.
Privacy Summary
This section provides a brief overview of how we handle personal data.
Data controller: printle
Service: Online document printing and delivery
Payment processing: Stripe
Delivery provider: Royal Mail or authorised shipping partners
Uploaded documents: Stored securely and retained only for a limited operational period
Data storage location: United Kingdom
Purpose of processing: To operate the printing and delivery service
Your rights: Access, correction, deletion, restriction, objection, and data portability under UK GDPR
For full details please read the complete policy below.
1. Who We Are
printle operates the website printle.co.uk, which provides an online document printing and delivery service.
When you use our website or place an order, printle acts as the data controller for the personal data we collect.
If you have questions about this policy or your personal data, you may contact us:
Email: info@printle.co.uk
Website: https://printle.co.uk
2. Personal Data We Collect
We collect personal data necessary to operate the printle service.
2.1 Account Information
If you create an account, we may collect:
Email address
Account login details
This allows you to access your account and manage orders.
2.2 Order and Delivery Information
When placing an order, including guest checkout, we collect:
Name
Delivery address
Email address
Mobile telephone number (if provided)
This information is required to process and deliver your order.
2.3 Payment Information
Payments are processed securely by our third-party payment provider Stripe.
Stripe may collect payment details including:
Payment card details
Billing information
Payment authentication data
printle does not store full payment card details.
Payment information is processed according to Stripe’s security and privacy policies.
2.4 Uploaded Documents
Our service allows users to upload documents (PDF files) for printing.
These files may contain personal information.
Uploaded files are:
Stored securely
Used only to fulfil the printing order
Retained only for a limited operational period
Users remain responsible for the content of uploaded documents.
2.5 Session and Basket Data
We may collect temporary session information to allow the website to function correctly, including:
Shopping basket information
Session identifiers
Guest checkout session data
2.6 Technical and Security Data
We may automatically collect limited technical information including:
IP address
Device type
Browser type
Website activity logs
This information is used for security monitoring, fraud prevention, and system reliability.
3. How We Use Personal Data
We use personal data to operate and provide our services.
This includes:
Processing printing orders
Processing payments
Delivering printed documents
Sending order confirmations and delivery updates
Providing customer support
Managing user accounts and sessions
Detecting and preventing fraud or misuse
Maintaining website functionality and security
Complying with legal and regulatory obligations
We do not sell personal data to third parties.
4. Legal Basis for Processing
Under UK GDPR we rely on the following lawful bases for processing.
Contract Performance
Processing necessary to provide the printing and delivery services requested by the customer.
Legitimate Interests
Processing necessary for:
Website operation
Fraud detection
Customer support
Service improvement
Security monitoring
Legal Obligation
Processing necessary to comply with applicable laws and legal requests.
Consent
Where applicable for optional features or communications.
5. Sharing Personal Data
We only share personal data where necessary to provide our services.
Payment Processing
Payments are processed by Stripe.
Stripe receives necessary payment and billing information in order to securely process transactions.
Delivery Providers
To deliver orders we share delivery information with shipping providers, including Royal Mail.
Information shared may include:
Name
Delivery address
Email address
Mobile phone number
Delivery providers may contact you regarding:
Delivery updates
Delivery issues
Delivery confirmations
Service Infrastructure Providers
We may use trusted service providers to host or operate our platform.
These providers process personal data only on our behalf and under appropriate contractual safeguards.
Legal Requirements
We may disclose personal data where required to:
Comply with legal obligations
Respond to lawful requests from authorities
Protect our legal rights or investigate misuse of the service
6. Handling of Uploaded Documents
Users upload documents to printle for printing.
Important points:
Documents are not routinely reviewed or monitored by printle.
Documents are printed exactly as uploaded by the user.
Users are responsible for ensuring uploaded files comply with our Terms and applicable laws.
If we become aware that uploaded documents may violate our Terms or applicable law, we may:
Refuse to print the document
Cancel the order
Retain relevant information where legally required
Report unlawful activity to appropriate authorities where required by law
7. Fraud Prevention and Misuse
We may monitor service activity to detect misuse, fraud, or unlawful activity.
If we reasonably believe the service is being used to print fraudulent or unlawful documents (for example counterfeit identification or tickets), we may:
Refuse or cancel the order
Suspend service access
Retain relevant information where required for investigation
Cooperate with law enforcement where required by law
8. Data Storage and Location
All personal data associated with the printle service is stored and processed within the United Kingdom.
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.
9. Data Retention
We retain personal data only for as long as necessary to operate the service and comply with legal obligations.
Uploaded Documents
Uploaded documents are retained for a reasonable operational period after an order is completed.
This allows us to:
Investigate order issues
Respond to support enquiries
Resolve delivery or printing problems
After this period, documents are securely deleted.
Order Records
Order information may be retained longer where required for:
Accounting purposes
Fraud prevention
Legal compliance
10. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right to access your data
Right to correct inaccurate data
Right to request deletion of your data
Right to restrict processing
Right to object to certain processing
Right to data portability where applicable
To exercise your rights, please contact:
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
11. Third-Party Websites
Our website may contain links to external websites or services.
We are not responsible for the privacy practices of third-party websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on the website with an updated “Last updated” date.
Continued use of the website after changes constitutes acceptance of the updated policy.