Returns & Refunds Policy

1. Scope

This policy applies to orders placed through printle.co.uk for document printing and delivery within the United Kingdom. By placing an order you agree to this returns and refunds policy in addition to our Terms and Conditions.

2. When we may offer a reprint or refund

We may offer a reprint, partial refund, or full refund in the following circumstances:

• Print quality or defects: Misprints, smudging, missing or duplicated pages, or other defects caused by our printing process.
• Incorrect fulfilment: Wrong paper size, quantity, binding, or finish where the error is on our side.
• Damage in transit: Damage to the printed product that occurred during delivery (subject to evidence and our assessment).
• Non-delivery: Order not received within a reasonable time and not attributable to incorrect address or your unavailability, where we are satisfied the order was lost or not delivered as agreed.

We do not offer refunds or reprints for issues caused by the content or formatting of your uploaded file (e.g. missing pages, wrong layout, low resolution), incorrect delivery details you provided, or where you simply change your mind after ordering. Our Terms and Conditions state that you are responsible for the accuracy and suitability of your files.

3. How to request a return or refund

Contact us within 7 days of delivery (or within 7 days of the estimated delivery date if the order has not arrived). Include: Your order number; A clear description of the issue; Photos of the problem where applicable. Send your request to info@printle.co.uk or use our contact form.

4. Assessment and outcome

We will assess each request on its merits. If we agree that the issue is covered by this policy, we may offer a reprint, a partial refund, or a full refund. Refunds will be made to the original payment method and typically processed within 5–10 business days.

5. Cancellations before printing

You may request to cancel your order only before printing has started. Once printing has commenced, we cannot cancel the order or offer a refund except where we have failed to fulfil the order correctly.

6. Reprints (same order, no refund)

In some cases we may offer a reprint of the same order without a refund. You do not need to pay again for the reprint when it is offered under this policy.

7. Your statutory rights

This policy does not affect your statutory rights as a consumer in the UK. For more information see the Citizens Advice website or gov.uk.

8. Contact

For any questions about returns or refunds, contact us at info@printle.co.uk or via the contact page. Please quote your order number to help us respond quickly.